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Carisma RCT is invited to deliver a keynote presentation at the Fifth National Convention ASAP Service Management Forum 2008, "Competing through Human Resources: key to excel in after-sales services". Dr. Marco Busi will talk about the "An International Perspective on Customer Service: the Evolution of the British Industry".

The convention is organised by the European Union funded ASAP project consortium, including the University of Bergamo, University of Brescia and the University of Florence.

Sponsors of the event (among others): Assurant Solutions, Oracle and SKF.

Download the full program here.

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