The Client

Cummins Generator Technology. A 1 Bill USD manufacturing multinationals with plants in UK, China, India, Mexico, Germany and Romania and distribution centres in England, Italy, Norway, Spain, Texas (USA), Singapore and Australia. The project focussed on 8 product families, infinitely variable to satisfy customer requirements.

The Project

In times of market downturn, the business realised the limitations of the current S&OP process in planning sales and operations across their global network of factories and the possibility that the process would be equally limited in anticipating the upturn.

The project was to re-design an optimised S&OP Process, integrate Local and Regional S&OP activities into one Global Process, standardise planning procedures and enable the business to be more agile in responding to market swings.

 Key Tools

  • Carisma’ Supply Chain Mapping Framework™ to identify and map key activities affecting S&OP process, people and technology
  • Carisma’ S&OP Maturity Assessment Tool™ to identify current and desired future state
  • Carisma’ Transformation Roadmap™ to set targets for & plan the S&OP re-engineering

Key Results

  • Reduced the S&OP Process Cycle from one month to two weeks
  • Codified knowledge “in peoples’ heads” into a set of automated rules
  • Reduced time to use the planning tool from 5 days to 5 minutes
  • Moved from local to Global S&OP process run and coordinated centrally
  • Introduced an Event Management Process to react to emergencies
  • Developed a performance measurement dashboard
  • Redefined roles & responsibilities of individuals involved
  • Obtained full endorsement from the executive and operational staff

Read what the Client says

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On Friday the 15th of January, DNV carried out the annual certification audit of our Quality Management System. After auditing our QMS records and interviewing us on how Carisma manage various on-going projects, Steve Evans, DNV auditor, declared himself satisfied that our Quality Management System is sound and fit-for-purpose and that we do manage projects according to the ISO9001 international quality standard. 

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New Contract – Operations Management (Interim Management)

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2015 Emerald Awards for Excellence winning papers online

Strategic Outsourcing, an International Journal is the scientific journal edited by Carisma RCT’s Research Institute and edited by Emerald Group Publishing, the largest publisher of management research in the world.  As it is tradition, every year we ask our international editorial advisory board to vote for the past volume's best paper and best reviewers. Once the votes are collected, the winning papers are made available online for free access for a limited amount of time.

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