The power of developing ideas up in the strathosphere and making them usable and useful to managers down in the trenches
Carisma RCT Ltd. is a knowledge-intensive business specialized in solving complex business problems through simple implementable solutions. As a boutique business consultancy, we work with industry, governments and research organisations on the most diverse issues always generating measurable results.
Our mission is to help our clients grow by designing and deploying self-sustainable strategic, organisational and operational solutions for business improvement, business turnaround and business transformation.
Founded in 2007, our strategy is very much based on organic growth and diversification. Although still very much a small company, we manage ourselves with the same level of attention and scrutiny you would expect from larger businesses. A good proof of that is our successful attempt to gain ISO9001 certification by DNV earlier in 2012.
We are headquartered in Aberdeen (Scotland) and Parma (Italy). We use technology to work with distributed teams and clients from all over the world whilst minimizing our carbon-footprint.
RCT stands for Research, Consulting and Training, which are also the three main areas around which the business is structured:
|We generate usable insight through a rigorous scientific approach blended with creative thinking||We deliver strategy and management consulting to support businesses along the whole life-cycle.||We design and deliver ad-hoc executive training and professional development|
What we do
For “almost” any business challenge you might be facing, we ask you questions, listen to your answers, frame the problem, work hard to find a solution through experience and top-quality research and then we implement it.
What we do not do
Steal your watch to tell you the time!
What we know
Our core competences lie in business strategy and operations, business improvement, supply chain, strategic sourcing and information systems.
What we believe
We strongly believe that the traditional consultancy approach based on benchmarking a specific client/situation to so-called “best practices” is flawed. Nowadays best practices become old as they are implemented and every business is unique. We can and should learn from pre-existing best practices but simply running after what has worked for others means you are going to be at best an industry follower, not an industry leader.
How we differ
We have reinvented traditional management consultancy and academic research. We take the best features of the latter (i.e. researching best practices, knowing leading-edge theories and tools) and mix them up with the best features of industrial practice (i.e. result-orientation, realism, quick cycle times, experience) to deliver something truly unique that helps you overcome your challenges, within time and budget.
What you get
We help you redefine best practices, become your industry leader and achieve improved productivity, improved sales, reduced cycle times and/or maximised ROI
Since its inception, Carisma RCT has aimed to operate to the same corporate standards as much larger research institutes and consulting businesses. The management behind Carisma RCT comes from long careers at board level in some of the biggest companies, universities and research institutes in the world.
man·i·fes·to/ˌmanəˈfestō/ Noun: A public declaration of policy and aims
Carisma RCT: a grand Vision, a challenging Mission and solid Values
For our clients
To play our important role in building tomorrow’s world by fostering continuous innovation in any field to which our skills can be applied, through unlimited passion, insatiable curiosity, relentless smart work, humility and a burning desire to do better.
To design and deploy self-sustainable strategic, organisational and operational solutions for business improvement, business turnaround and business transformation.
Your partner in business improvement™
- True Innovation
- Uncompromisable quality
- Reliability Accountability
For our team
To build a company that will make Virgin look like a boring old company from the past.*
*(with all due respect to and admiration for Virgin)
To research, design and apply unique solutions to the problems we encounter, never satisfying ourselves with that which we have achieved but being driven by that which we have yet to discover.
We do things better™
- True Innovation Uncompromisable quality
- Reliability Accountability
Dr. Marco Busi, PhD, MSc, MIOM
Chief Executive Officer
Marco Busi has over 10 year experience working as project manager, consultant and researcher in several multi-million dollar projects, improving and innovating business strategies and processes related to international development, strategic sourcing and procurement, supply chain design & management and performance measurement. In 2007, he founded Carisma RCT and has grown it in three years into an international practice with offices in Inverness, Aberdeen and Parma (Italy).
In 2010/11, Marco led Carisma to join (as the supply chain & project management partner) ZE1 Global, a major Joint Venture Company offering Engineering, Fabrication and Project Management services to the Energy Industry. Appointed CEO by the JV’s Board of Directors, Marco is now tasked with managing the partnership, designing a suitable supply chain framework and growing the business to a targeted £100 Million in the next 5 years.
Since 2008 he is Editor-in-Chief of the Strategic Outsourcing International Journal (SOIJ), which in its advisory board feature the world top experts in the field from IBM, Shell, MIT, London Business School, etc. The journal has recently won the prestigious Emerald Excellence Award for Best New Journal. SOIJ is subscribed by 6000 institutions worldwide and has attracted over 40,000 downloads to date.
Before setting up Carisma, he was founding manager of the Centre for Business Process Outsourcing, a £1 Million research centre co-funded by the University of Strathclyde, Highland and Island Enterprise, EPSRC and Vertex. Before arriving in Scotland, he was a research scientist in the manufacturing logistics group at SINTEF Industrial Management in Norway, the biggest research foundation in Scandinavia.
In his spare time, he maintains a series of academic roles, being Visiting Professor at various Universities in Vietnam, China and the UK. Marco's background is in applied research, which he built in universities and research foundations in Italy, Norway and Scotland.
His thought leadership is recognised internationally, and his articles published in several international journals, books, trade magazines, industry reports and newspaper (among others, The Times). An expert speaker, he is often invited to chair and present at industry and scientific events around the globe.
Steve is a career Executive with over 20 years international experience, predominantly in oil and gas. He has held various Board level positions in international private and public companies ranging from SME’s up to major corporations with 4000 employees and an 800 Million USD turnover.
An engineer by profession, he has significant experience creating and managing growth, improving corporate performance and directing major projects, both in the UK and overseas.
Companies he has managed have won awards for fast growth, exports and technical innovation. In addition to managing global contracting activities, he has also managed research and development programmes and is named as co-author on numerous international patents in the oil and gas and materials technology sectors.
He has an intimate understanding of oil and gas industry and civil engineering contracts and is a skilled commercial negotiator. He has a proven ability to cascade safety and commercial culture issues down through his organisation / management teams. An advocate of change management and business improvement he has directed numerous initiatives in the areas of outsourcing and supply chain management.
Politically savvy, he has networked with government leaders and lobbyists across the UK and in the Middle East and Former Soviet Union to facilitate business development in developing markets at home and abroad. In such markets he has worked closely with the major oil and energy companies as a key figure in strategic alliances for the development of both new oil fields and the rehabilitation or enhancement of existing assets.
In addition to his Directorship of Carisma RCT Ltd he holds various Board positions in both private sector businesses and not for profit / charitable organisations.
Peter is a successful entrepreneur with over 20 years experience, as Investor and senior Board Member with various organisations in the oil industry and other sectors.
Companies under his stewardship have won awards for fast growth, both in UK and international markets, and realised profitable exits for investors. An experienced HR and finance practitioner, he has been accountable for the operations of companies spanning the full business spectrum from small start ups through to large organisations with over 1,500 employees.
A skilled negotiator, he has been involved at high levels with major oil companies (he was one of oil giant BP’s first full alliance partners) and other industry blue chips. His negotiation skills extend beyond commerce to labour relations and he has successfully delivered innovative working agreements in partnership with national trade unions.
He has championed and led various change management and business process improvement projects and has shown himself to be skilled in effecting culture change and personnel development within diverse employee groups.
He holds various Board positions in both private sector businesses and not for profit organisations.
Prof. Bjørn Andersen
Bjørn is Centre Director at the Norwegian Centre of Project Management, Professor at the Department of Production and Quality Engineering at the Norwegian University of Science and Technology and Head of Research at SINTEF Technology and Society, Industrial Management, Productivity and Project Management.
His expertise lie in Performance measurement and management, Improvement of business processes, Benchmarking and Project management
A global thought leader, he has authored over 200 publications, 27 of which books on topics ranging from Project management to quality management, performance measurement and corporate social responsibility.
He is Editor of the International Journal of Production Planning and Control, associate member with the International Academy for Quality, member of IFIP WG5.7 and also member of the Danish Infrastructure Commission.
2010 - Principal Consultant
Susie, bizarrely, read for a Ph.D in Medieval History at Cambridge before finding her metier as a merchant banker leading some of the major Pharmaceutical and Life Sciences companies multiple acquisitions in the 80s and acting as lead broker to HM Government in the privatisation firstly of Amersham and latterly BP and British Gas.
She also set up and ran the New York investment arms for two major international banks.
Finding City life losing its appeal after the advent of dual capacity, she returned to the groves of academe leading the first major University business development company in Leeds. In this role she gravitated towards Life Sciences and biotechnology becoming MD of the University’s biotech companies in conjunction with the School of Medicine, LGI NHS Trust and St. James’s NHS Trust whilst also running IT based businesses in Supply Chain mapping and 3D CAD.
However, during this diversion she discovered ERP and moved to the US to found a company to advise businesses on process and Supply Chain change using SAP as the change agent. This she sold to a large consulting firm in order to return to the UK to set up and manage its European ERP divisions. Whilst never losing her passion for history and authoring several papers on Europe in the 12th and 13th centuries she built her reputation as one of the leading authorities on ERP strategy, managing several consulting firms; concentrating principally on Supply Chain aspects and the psychology of change before returning to industry firstly with Amersham (latterly GE Healthcare) and subsequently Smith & Nephew. She managed full life cycle implementations, globally, of SAP and was one of the leading proponents of outsourcing manufacturing to low cost producing countries again using ERP to inspire change.
In addition to her doctorate Susie holds Masters degrees in Human Capital Management, Psychology in the Workplace and an MBA from INSEAD. She is also a qualified accountant (which she will vehemently deny if questioned).
Whilst working for GE, she also became a 6Sigma Black Belt and is a certified LEAN and SCOR practitioner and has SAP certifications in Sales and Distribution and Supply Chain Management.
Bob Macleod, OBE, FRAeS
2009 - Director and company secretary
Bob Macleod spent 25 years with the BP Group firstly with BP Shipping and then with BP Exploration where he was a divisional manager responsible for BP’s North Sea logistics operations. On leaving BP in 1982 he joined the British Caledonian Group as managing director of the helicopter subsidiary, a position he held until the sale of British Caledonian to British Airways in 1987. Thereafter followed a brief spell as managing director of Scottish European Airways before joining ODECO, one of the world’s largest offshore drilling companies where he became vice president and general manager of European operations.
Bob left ODECO in 1992 to become a shareholder and director of Vanguard Floating Production Ltd, a company which designed offshore floating production systems operating primarily in Aberdeen and the Far East. After 5 years he left Vanguard and became managing director of the Government owned Highlands and Islands Airports Limited, which owns and operates 10 airports in the Highlands and Islands and from where he retired in June 2005. He then spent two years as chairman of Highland Airways based in Inverness.
Bob is currently vice chairman of the Cromarty Firth Port Authority, a director of the Low Cost Airport Group and a Trustee of the UHI Millennium Institute Development Trust.
Bob was born on the Isle of Lewis and was educated at the Nicolson Institute and Lews Castle College Stornoway before entering the merchant navy as a cadet deck officer. He is a Gaelic speaker and his recreational interests include boats, aviation, music and fishing. He is a Member of the Honourable Company of Master Mariners and a Fellow of the Royal Aeronautical Society, of the Institute of Logistics and Transport and of the Institute of Directors. He is a past chairman of the Highlands branch of the Institute of Directors.
We believe in taking responsibility for what we promise to our Clients. For that reason, we give a 100% unconditional satisfaction guarantee on all our contracts. Basically, when the work is done and we raise an invoice, if you are less than completely satisfied, then you pay us only what you think our service is worth. In any case, we will submit to you whatever we have produced that far (analysis, presentations, interview material, etc.) so that you may be able to use such material internally.
The only request that we will advance in that case, is that you take some time to meet with us and explain to us where you felt that our service let you down.
- “Research that matters” on “Global focus”, the EFMD magazine Volume 7 Issue 3 2013
- The Shetland Times - news story
- Platform, Oil Gas & Renewable Technology Review - Business Profile
- LogisticaManagement.it - Trade Interview
- Radio 24, official radio channel of the "Il Sole 24 Ore" - Radio Interview
- Shared Services Outsourcing Network - on-line Interview
- The Times, Outsourcing Business supplement - Editorial
- Idaho Business Matters,Radio Show, USA (Idaho), Nancy Napier, Boise State Radio, March 23-27, 2009
We are constantly on the look for excellent resources who like to work hard and smart.
When choosing the people we want to work and grow with, we think factors like brain-power, will-power, creativity, etc. are more important than others like location, contract, financial and administrative requirements/preferences. For that reason, if you and us both think there is a good fit between what you have to offer and what we need, and what we have to offer and what you are looking for, everything else become negotiable.
DNV acknowledges CARISMA’s continuous efforts to deliver high quality services
15th of January 2016
On Friday the 15th of January, DNV carried out the annual certification audit of our Quality Management System. After auditing our QMS records and interviewing us on how Carisma manage various on-going projects, Steve Evans, DNV auditor, declared himself satisfied that our Quality Management...
New Contract – Operations Management (Interim Management)
1st of November 2015
SOLFER Componenti SRL is an italian manufacturing company leader in the design and production of original equipment for companies in the automotive and motomotive sectors. Honda, BMW, Yamaha, IVECO, Linde, Jungheinrich are but a few of SOLFER’s impressive customers. Carisma RCT have been...
2015 Emerald Awards for Excellence winning papers online
2nd of July 2015
Strategic Outsourcing, an International Journal is the scientific journal edited by Carisma RCT’s Research Institute and edited by Emerald Group Publishing, the largest publisher of management research in the world. As it is tradition, every year we ask our international editorial advisory board...
Fostering Doctoral Management Research that matters in Vilnius, Lithuania
12th of May 2015
The EFMD (European Foundation for Management Development) and EURAM (European Academy of Management) once again invites us to contribute to one of their conference, this time on on Doctoral Programmes. This time, we have been asked to share our views on how we can make doctoral programmes more...
Contributing to the EFMD/EURAM Research Leadership Programme in Brussels, Belgium
16th of April 2015
We are honoured to have been invited by the EFMD (European Foundation for Management Development) and EURAM (European Academy of Management) to present our ideas on reinventing management research to a group of esteemed Research Leaders from various Universities worldwide.